Kanpur: The Kanpur Nagar Police Commissionerate secured first position in the state in the Integrated Grievance Redressal System (IGRS) monthly ranking for Feb, after all 52 police stations disposed of complaints in a quality and time-bound manner.Officials said the commissionerate had ranked 62nd last month. Following this, police commissioner Raghubir Lal directed officers concerned to ensure transparency, quality and prompt disposal of complaints received through the IGRS. After improvements in the grievance redressal mechanism, the commissionerate moved from the 62nd position to the top rank in the state in Feb.During the month, the satisfied feedback percentage stood at 92.75, securing 30 out of 30 marks, while the percentage of contact with applicants reached 96.26, earning 10 out of 10 marks.Following the achievement, the police commissioner congratulated officers and personnel and encouraged them to continue ensuring effective and timely resolution of public grievances.Officials said IGRS personnel from all police stations will be awarded with commendation certificates at zone level by their respective deputy commissioners of police. The IGRS in-charges of the four zones will also receive commendation certificates and cash rewards from the police commissioner.Among those to be honoured are additional commissioner of police (crime and headquarters) Sankalp Sharma, deputy commissioner of police (headquarters) and assistant nodal officer IGRS Dinesh Tripathi, assistant commissioner of police and staff officer Amarnath, and assistant commissioner of police (law and order) Ranjit Kumar.Officials added that the commissionerate will continue to focus on swift and quality disposal of complaints received through Jansunwai and the IGRS portal.
