Bengaluru: A Chikkajala resident’s months-long struggle to secure proper documents after purchasing an electric scooter has culminated in relief from the Bengaluru Urban II additional district consumer disputes redressal commission, which termed the lapse a clear deficiency in service and awarded him Rs 85,000 as compensation along with directions to issue valid and corrected papers.The dispute began in March 2023 when B Kanthesh, 42, approached My EV Store in Prakash Nagar to purchase a GEMOPAL Astrid Lite electric two-wheeler. According to his complaint, a sales representative informed him that the on-road price of the vehicle was Rs 1.5 lakh, inclusive of registration and other charges. He was also told that the showroom had tie-ups with finance companies, including Shriram Finance Ltd, for vehicle loans.Relying on these assurances, Kanthesh paid Rs 50,000 as a down payment in multiple instalments between March 1 and 11. He subsequently signed loan documents as instructed and took delivery of the vehicle on March 13. However, he was not provided essential documents at the time of delivery, including the tax invoice, insurance policy, RTO registration certificate, loan papers, first-aid kit, and toolkit. When he sought clarification, showroom staff assured him the documents would be handed over within a few days.Despite repeated follow-ups through WhatsApp messages and personal visits, the documents were not furnished. Kanthesh eventually posted a review online highlighting the deficiency in service, prompting a response from the showroom. He later received an insurance policy issued by Reliance General Insurance Company Ltd and a tax invoice. However, the invoice was issued by P Square Enterprises rather than My EV Store, and reflected an amount of Rs 1,27,000 — lower than the agreed-upon price. Further discrepancies emerged as the engine number mentioned in the insurance policy did not match the vehicle’s actual engine number.The RTO registration also carried engine and chassis numbers that corresponded to a different vehicle. Aggrieved by the inconsistencies and delay, Kanthesh filed a consumer complaint on Dec 6, 2023. During the course of the proceedings, My EV Store managing director Puneeth Gowda and Shriram Finance Limited failed to appear before the commission despite being issued notices. After examining the records, the commission observed that the opposite parties’ failure to contest the matter amounted to admission of the allegations. It held that the documentary evidence clearly established that correct vehicle documents were not provided within a reasonable time and that the registration certificate, insurance policy, and invoice were inconsistent or improperly issued.Concluding that the parties had resorted to unfair trade practices and deficiency in service, the consumer forum, in its Feb 2, 2026 order, directed them to issue corrected tax invoice, insurance policy, and RTO registration certificate reflecting the accurate engine and chassis numbers, and to furnish the loan agreement and repayment schedule. The commission further ordered My EV Store to pay Kanthesh Rs 50,000 as compensation and Rs 10,000 towards litigation costs, while Shriram Finance Limited was directed to pay Rs 25,000 to the complainant.
