CHENNAI: Amid prolonged power outages in several parts of Tamil Nadu and complaints over the ineffectiveness of the existing grievance-redressal mechanism, Tamil Nadu Power Distribution Corporation Ltd (TNPDCL) has launched a 24×7 WhatsApp chatbot for consumers to register electricity-related complaints.Consumers can send “HI” to 94987 94987 on WhatsApp to access the “TNEB WhatsApp Chatbot”. The chatbot will obtain details of the complaint using the consumer’s mobile number or electricity connection number and forward it to the concerned official for necessary action.The contact number is the same as TNEB’s integrated call centre Minnagam. TNPDCL has the option of raising complaints via the utility’s official mobile phone application, but consumers were not satisfied with the service as complaints were closed without the problem being attended to.The WhatsApp facility is intended to make it easier for consumers to register complaints and ensure that they reach the appropriate officials without delay. TNPDCL said necessary action would be taken to resolve complaints within the stipulated time.
