Chennai: Galaxy Health Insurance Company has partnered with Zoho to design and deploy a regulator-compliant, enterprise-grade insurance distribution platform.This would enable the standalone health insurer to move from IRDAI approval to live, large-scale operations within a compressed timeframe in collaboration with Zoho’s Enterprise Business Solutions (EBS) team, a statement here on Tuesday said. The CRM-led platform accelerates time-to-value by enabling IRDAI-compliant agents and intermediary onboarding, tele-sales, customer support including grievance management, and automated commission processing at scale, it added.Noting that this translates into faster onboarding, quicker policy issuance, and improved transparency across the purchase journey for customers, the statement said, it ensures transparent payouts, and real-time performance visibility for agents and internal sales teams. “Our immediate priority was a quick go-to-market, but equally important was building a technology platform capable of supporting our long-term pan-India expansion,” Galaxy Health Insurance CEO G Srinivasan said.Mani Vembu, CEO, Zoho, said, for new-age insurers, the challenge is not just digitisation, but architecting systems that can scale securely in a regulated environment.
