Nagpur: Setting a benchmark in rural governance, the Zilla Parishad Nagpur secured ISO 9001:2015 certification, with the recognition cascading down to seven of the district’s 13 Panchayat Samitis and 300 of its 761 Gram Panchayats. The certification followed a comprehensive audit of administrative systems, documentation practices and citizen service mechanisms conducted by an independent assessment agency. Officials said the evaluation examined whether departments had clearly defined procedures, structured record management systems and measurable service delivery standards in place. Chief executive officer Vinayak Mahamuni said, “ISO 9001:2015 is a commitment to maintain quality standards consistently and to further improve service delivery.”The district administration, over the past year, undertook systematic reforms in file tracking, digital record-keeping and inter-departmental coordination. Officials said periodic internal reviews were conducted ahead of the external audit to align practices with prescribed quality management norms.Additional CEO Kamalkishore Phutane, deputy CEOs Anshuja Garate and Kapilnath Kalode, chief accounts and finance officer Kumudini Shrikhande, along with officers from the general administration department, including Vasantha Bhajabhuje, Sushma Vairagade and Kalpana Khudsange, were part of the team involved in implementing the required systems and documentation processes. Authorities indicated that efforts were underway to extend ISO certification to the remaining panchayat samitis and gram panchayats in phases. The administration expected that uniform adoption of quality standards across tiers would strengthen accountability and institutional consistency in rural governance across Nagpur district.
