BBC News, Somerset
Tributes have been paid to the world’s longest-serving KFC employee, who has died after working in the same branch for 47 years.
Pauline Richards, who was known by many as Miss KFC, first started working in Taunton’s East Street restaurant in 1978.
She began her career as a cleaner but went on to take on almost every role in the store, including team leader and manager.
Tributes have poured in from Taunton residents and businesses who described her as a kind and compassionate woman who had a dry sense of humour.
Taunton Town Council said it was saddened to learn of Ms Richards’ death and described her as a friendly and well-known face in the town.
“She was an excited and incredibly deserving recipient of one of our Civic Awards back in March this year,” a spokesperson for the council said.
“Our thoughts are with her family and all of those who knew and loved her.”
Speaking to BBC Radio Somerset in January, Ms Richards said she did not initially plan to stay at the branch forever but “just enjoyed it”.
“I love working here, I like meeting people and it’s my favourite food, is chicken,” she added.
At the time, manager Beth Sutton said customers would visit the branch every day purley to see Ms Richards.
“They call her Nan or Mrs Chicken or Mum,” Ms Sutton said.
“Everyone really comes in to see her mainly, just as much as they do the chicken.”
Hundreds of people have posted their condolences on social media after Ms Richards’ death was announced.
“Pauline will never be forgotten,” said Wendie Noble. “[I] had the pleasure of working with her at KFC when my children were younger.
“[She was] such a kind and compassionate lady who never forgot you and always stopped for a chat.”
Amy Capon added: “She was a character, always made me chuckle, had a fantastic work relationship with my son also. Such sad news, but take comfort in the fact 90% of the town are grieving with you.”
The team at Spud Shack in Taunton said Ms Richards will be “missed by everyone” in the area.
“Pauline was very well known in the town for her dry sense of humour when dealing with people who were a tad intoxicated. Rest in peace Pauline.”
KFC has been contacted for comment.
