Patna: The East Central Railway (ECR) organised ‘Rail Jan Samvad’ at all major railway stations under its jurisdiction on Thursday to interact with passengers and obtain their feedback on passenger amenities and services. ECR GM Dimpy Garg interacted with the passengers at Patna Junction. Danapur DRM Vinod Kumar and other senior railway officials of the division were also present during the interaction with the passengers.Garg sought passengers’ views on the availability and maintenance of railway amenities, ticketing services and catering facilities at railway stations. The interaction aimed to understand passengers’ needs, identify areas requiring improvement and enhance their overall travel experience.ECR chief public relations officer (CPRO) Saraswati Chandra said the railway officials also appealed to passengers to cooperate with the railways in maintaining cleanliness and hygiene at stations. Passengers were advised to use dustbins and refrain from littering platforms and other railway premises, he said, adding they were also urged to avoid the use of plastic and not to throw plastic waste on railway premises as part of efforts to promote a cleaner and more environmentally friendly railway system.“The Rail Jan Samvad initiative is part of the railways’ efforts to establish direct communication with passengers and gain a better understanding of their expectations, needs and concerns,” the CPRO said, adding railway officials sought to take appropriate steps to improve passenger convenience across major stations located under the ECR jurisdiction.Sources said several passengers demanded more local trains, particularly on the Patna-Gaya section of the division, and availability of safe drinking water at Patna Junction.kumodverma@gmail.com
