Panaji: Confusion and differing views surround the rollout of the Mhaje App platform for motorcycle taxi operators, locally referred to as ‘pilots’ with sections of them expressing concerns over smartphone use and return fares.Some pilots questioned the need for opposition to the app, which has around 100 pilots signed up so far, while highlighting practical challenges faced by older operators. They said many riders, particularly senior pilots, are unfamiliar with smartphones and digital applications.According to one Alex Albuquerque, several operators have been in the profession since the 1980s and are concerned about adapting to app-based technology after decades of working through traditional methods. “We operate from notified taxi stands and directly communicate with riders to decide the fare. Most of us have our distant clients directly calling us and we are comfortable with that. With app-based services, many older riders are not comfortable using smartphones and are hesitant to transition to a digital platform,” he told TOI.There is also uncertainty among some operators about return fares and other operational aspects of the proposed system.“It is not feasible to take up app-based rides if the client books one of us from Margao to go to Chandor or Curtorim. It is highly unlikely that we will get a client on the ride back. We will mostly have to come back without a ride. Moreover, if the app’s popularity will give a rise to unregistered two-wheeler operators that will threaten our livelihoods,” he said.However, the All Goa Pilot Association distanced itself from the protests against the app.Association president, Suresh Thakur, said “Those protesting against the app do not represent all pilots of Goa” and suggested that they have misunderstood how the system works. He maintained that joining the platform is a matter of individual choice.“Even the CM Pramod Sawant had said on the day of the app’s launch that whoever is interested should join. It is not compulsory. The association is not pressuring anyone either to register on the app or to stay away from it,” he said.He further said the app could create additional business opportunities for pilots, including courier and parcel delivery services.The developer of the app, Rebekah Lobo, said misinformation had contributed to fears among some riders, particularly regarding smartphone ownership, digital literacy and fare determination.“Pilots without smartphones would be provided with devices, while those unfamiliar with using smartphones would receive training. The fare structures would be determined by the pilot association in consultation with the government, not by us. Pilots must seek accurate information before forming opinions about the platform. No one is being compelled to register. It’s their choice,” she said.
