Chandigarh: Chairing a review meeting to assess the current status and disposal of public complaints submitted via the public grievances division (PGD) portal, special director general of police (traffic and road safety-cum-public grievances) A S Rai issued directions to all the nodal officers to ensure that all public complaints were uploaded and processed exclusively through the portal.According to an official spokesperson, the special DGP “emphasised that nodal officers must personally monitor complaint disposal and improve the quality of inquiry reports by addressing all allegations in a fair and reasoned manner.” “To improve the standard of investigations, officers were also instructed to enhance the quality of inquiry reports by addressing all allegations in a fair and reasoned manner. It was further directed that all complaints must be disposed of within the stipulated time frame, with strict accountability fixed for any unnecessary delays,” stated the spokesperson. “The Special DGP also announced that dedicated complaint-handling desks will be ensured at the police station level to facilitate the timely uploading and redressal of grievances. Stressing the importance of people-centric policing, officers were specifically directed to deal with the public in a courteous and respectful manner. The Special DGP also urged officers to listen to grievances patiently and make sincere efforts toward prompt and effective resolutions,” added the spokesperson.
