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Location: NoHo, New York City
Job Type: Full-Time
Compensation: $23/hour plus commission
Please Note: Weekend availability (Saturday and Sunday) is required for this position. Flexibility to support occasional evening events, trunk shows, and special projects is also expected.
About Jill Platner
For more than three decades, Jill Platner has created jewelry and sculpture that exists between adornment and art. Handmade in New York City, the collection is known for its distinctive design language, exceptional craftsmanship, and devoted community of collectors.
Position Overview
Luxury Sales, Clienteling & Client Relations
This is a dynamic, customer-facing role that combines luxuryretail sales, clienteling, POS and showroom operations, and event support. The ideal candidate is warm, organized, proactive, and excited to contribute to the growth of a small woman-owned luxury brand.
Key Responsibilities
• Deliver exceptional in-store and virtual customer experiences.
• Build and maintain meaningful relationships with clients, collectors, and VIP customers.
• Drive retail sales goals through both in-store selling and proactive clienteling efforts.
• Assist customers in product selection, sizing, styling and special orders
• Process online and in-store sales, exchanges and repairs.
• Respond to customer inquiries and resolve customer service issues as they arise.
• Develop a strong understanding of customer preferences and purchase history to provide personalized recommendations and cultivate repeat business.
• Develop a thorough knowledge of the Jill Platner collection, craftsmanship, and brand story.
Operations, Inventory & E-Commerce
• Support the day-to-day operations of the showroom.
• Maintain accurate product information, pricing, inventory levels, and customer records across all areas of the POS system (Shopify).
• Coordinate order fulfillment, shipping, and communication between customers and the production team.
• Maintain showroom presentation and visual merchandising standards, both in-store and online.
• Provide support for sales and marketing initiatives as needed (ie: social media content, photography, event materials, basic graphic design projects).
Events & Showroom Support
• Assist with trunk shows, events, and special projects.
• Support event preparation, setup, breakdown, and day-of event execution.
• Assist with event outreach and invitation efforts as directed.
Qualifications
• 2+ years of experience in luxury retail, fashion, jewelry, hospitality, gallery, or another customer-facing environment.
• Excellent communication and interpersonal skills.
• A natural ability to build relationships and create memorable customer experiences.
• Strong organizational skills and attention to detail.
• Ability to self-start, working both independently and as part of a team.
• Comfortable balancing customer-facing sales responsibilities with operational and administrative tasks.
• Experience with Shopify (or similar retail POS) and/or CRM platforms.
• Weekend availability is required.
How to Apply
Interested candidates should email a resume and a brief note about why they’d like to join the Jill Platner team to info@jillplatner.com. The subject line should read: Luxury Sales Associate Application – [Your Name].
@jillplatner
