Times News NetworkKanpur: A dedicated IGRS control room will be established at Collectorate for the timely, high-quality and satisfactory resolution of public grievances. It will regularly monitor grievances related to various departments and ensure the quality of resolution reports.District magistrate Mahendra Singh Tanwar, in a review meeting of IGRS cases, directed that a dedicated control room be established and said that for its operation and monitoring, an additional city magistrate-level officer will be nominated.Expressing strong displeasure over negligence in the disposal of grievances, the DM said that any laxity at any level in resolving public issues would not be tolerated. Officials responsible for substandard or unsatisfactory grievance redressal will be identified, and strict action will be taken against them, he warned.During the review, it was revealed that the highest number of complaints on the IGRS portal pertain to the municipal corporation. Consequently, the district magistrate designated ADM (City) Saurabh Singh as the nodal officer representing the district administration for matters related to the municipal corporation.He directed the ADM (City) to coordinate with municipal corporation officials to expedite the resolution of complaints and ensure an improvement in the quality of resolution reports. He directed the officials not to limit themselves to merely uploading reports on the portal but to personally visit the field and conduct on-site verification of cases. It must be ensured that the facts recorded in the disposal report align with the actual ground reality and that the complainant’s issue has been resolved, he said.The DM issued clear instructions that the heads of departments concerned must personally handle the ‘special closure’ of IGRS cases; this task is not to be delegated to any subordinate officer or staff member. Furthermore, each officer is required to personally log in using their own IGRS login ID to regularly review and monitor the cases, he said.
