Prayagraj: Citizens often visit police stations to lodge complaints, but many complaints are either not registered or are delayed/ignored at police stations. To overcome this problem, Pratapgarh police launched geo-tagged QR-based complaint registration system.SP (Pratapgarh) Deepak Bhukar said QR-based complaint registration is fast, paperless and is captured with auto extraction. He said, “Initially, geo-tagged QR-based complaint registration has been installed at two police stations and 14 police outputs of the district.”Once a complainant scans QR code, the scan opens specific preferred language link and works only at that police station location; otherwise, it shows an error. Aadhaar and complaint photos are scanned to auto-fill details and generate an acknowledged complaint. SP views district-wide complaints, while station in charges sees only those filed at the station. Bhukar said, “The facility works only at the geo-tagged location wherein complainant has to scan QR, go through new application/tracking old application and app getting the location of the applicant. It shows error if scanned from a different location.”There has been admin portal at SP and SHO level for monitoring and dashboard showing total complaints received, disposed complaints number, total patrolling in past seven days and pending complaints. The admin (SP or SHO) can view status through complaint ID number showing date of complaint, category, status, name of police station/police outpost and filter. Category of complaint can be registered in violent and non-violent category and its status like pending, resolved and dismissed. The dashboard also shows priority status like medium and high. The entire process has three major components including station QR code and geo-validation (prevent misrouting and enforce station-specific intake), complaint in-take-camera first plus data extraction (Aadhaar capture for basic info and complaint photo auto-scan) and amin portal (complaint management plus role-based access).
