Nagpur: In a unique initiative, 165 women police personnel from Zone 4 police stations of south and east Nagpur were trained to use the AI and related voice-to-text tools for faster registration of complaints.Launched on International Women’s Day by Zonal DCP Rashmitha Rao, this free of cost, in-house AI-driven system has slashed the time for processing routine complaints and administrative entries from 30-60 minutes to just 2-4 minutes.The initiative launched under CP Ravinder Singal, integrated voice dictation via WhatsApp and other free to use AI platforms with existing computers, overcoming longstanding issues such as font compatibility in the CCTNS (Crime and Criminal Tracking Network & Systems). Joint CP Navinchandra Reddy also motivated cops to use AI to achieve higher productivity.The cops now dictate case details to WhatsApp, generating accurate entries for non-cognisable offences, theft complaints, missing articles reports, arrest memos, and daily attendance logs within a few minutes.In the past, registering a complaint involved manual typing that led to long queues of citizens, typing errors, and incomplete records apart from burdening staff, and diverting focus from core policing duties. Complainants now receive instant printed acknowledgements, minimising time consumed by paperwork and allowing officers to prioritise preventive policing and investigations.DCP Rao identified persistent administrative delays during performance reviews. She tasked police inspector Kailash Deshmane, of Nandanvan police station, with finding a solution. Using readily available tools and no additional budget, Deshmane created a simple, effective AI voice workflow, with no new software or external support.After a successful pilot implementation at Nandanvan, the system has been extended to other Zone 4 stations, including Sakkardara, Imamwada, Hudkeshwar, Ajni, and Beltarodi.The International Women’s Day training specifically focused on women personnel, enabling even those less comfortable with keyboards to handle CCTNS entries independently, and boosting gender inclusivity and professional confidence.The AI shift has resulted in faster registration of complaints, reduced waiting times for citizens, balanced workloads, fewer errors, higher station productivity, and improved public trust. Buoyed by the success, DCP Rao plans to extend similar training to male officers, promising even greater zone-wide efficiency gains. “We are now planning for more intensive use. It is saving time and also helping complainants get their acknowledgement copies faster,” said Rao.
