Srinagar, Jul 10: J&K Bank on Friday organised a Pensioners’ Meet at Business Unit Chanapora to strengthen the relationship with valued pensioners and to address their banking needs and concerns.
During the meeting, the Branch Head Masarat Khan welcomed all the pensioners and thanked them for their continued association with JK Bank.
The participants were briefed about the latest products, schemes, and digital banking facilities available for pensioners. Special emphasis was laid on various deposit schemes, loan facilities, doorstep banking services, digital payment options, and other customer-friendly initiatives introduced by the Bank.
An interactive session was held wherein the pensioners were invited to share their grievances, suggestions, and feedback regarding the banking services. Their concerns were patiently heard, and suitable solutions and clarifications were provided.
The participants also requested the Bank to consider extending certain concessions and customer-friendly facilities for senior citizens and pensioners. The Branch assured them that their genuine suggestions and requests would be forwarded to the competent authorities for consideration.
Speaking on the occasion, the Branch Head Chanapora, Masarat Khan gave a detailed account about the special banking facilities rolled out for senior citizens.
Senior citizen banking awareness covers priority branch services, doorstep financial assistance, and secure digital tools adding that key provisions include doorstep banking for those over 70, priority branch counters, and cyber fraud safety education.
She said the senior citizens can now submit annual life certificates easily for pension processing. The pensioners were guided how to guard OTPs, avoid malicious links, and spot fraudulent calls. Masarat Khan said adding that seniors can report digital fraud immediately by calling the national cyber helpline at 1930 or visiting the National Cyber Crime Reporting Portal.
Pensioners including a delegation from Ahata Waqar, comprising Javid Ahmad Baigh, Gh Hassan Rather, Mushtaq Dhah Mehram, Gh Qadir Bath, Qazi Ab Rashid also attended the awareness camp.
They appreciated banking personnel of the business unit Chanapora for organising the awareness camp for pensioners. Qazi Ab Rashid, on behalf of Ahata Waqar, invited Bank Establishment to organise next awareness camp at Ahata Waqar for greater welfare of senior citizens and pensioners.
The meeting concluded with a vote of thanks, reaffirming the Bank’s commitment to providing prompt, courteous, and quality service to all pensioners.
