Handles over 8.46 mn citizen applications; nearly 7.48 mn already processed
Srinagar, Jun 16: Jammu and Kashmir has achieved a major feat under the flagship e-governance platform, Unified, Integrated, Accessible and Transparent (e-UNNAT), by processing more than 7.47 million citizen applications while offering 1,548 online services across departments.
According to the latest data accessed by Rising Kashmir, J&K has received over 8.46 million applications since its launch, of which nearly 7.48 million have already been processed. Around 9.84 lakh applications are currently under process, reflecting the growing reliance of citizens on digital service delivery.
The Union Territory has expanded its digital footprint by increasing online services from around 60 to 1,546 in three years. These services are seamlessly integrated with national platforms such as DigiLocker, UMANG, Meri Pehchaan, Mobile Dost, payment gateways, and the Rapid Assessment System, ensuring transparency, speed and ease of access.
The figures underscore the rapid expansion of Jammu and Kashmir’s digital governance ecosystem, with e-UNNAT emerging as a single-window platform for accessing a wide range of government services. The portal was launched to provide seamless, transparent and time-bound delivery of public services while reducing the need for physical visits to government offices.
Data on certificate delivery also highlights significant progress under the Public Services Guarantee Act (PSGA). As per the dashboard, 27.39 lakh certificates were delivered within the prescribed timelines, while 2.25 lakh were delivered within seven days beyond the PSGA limit. Another 1.58 lakh certificates were issued within 15 days after the deadline, whereas 8.31 lakh certificates were delivered beyond 15 days of the stipulated period.
According to the officials, the platform has transformed citizen-government interaction by integrating services from multiple departments under a single digital interface. Jammu and Kashmir has consistently expanded the number of services available online through the e-UNNAT portal as part of the broader Digital J&K initiative.
The latest statistics indicate continued growth in digital adoption and reflect the administration’s push towards transparent, accountable and technology-driven governance in the Union Territory.
