Gurgaon: MCG on Wednesday launched a fully online system for applying for drinking water and sewerage connections, becoming the first civic body in Haryana to digitise the process end-to-end.The new system, available on the corporation’s website, allows residents to apply for fresh connections using only a property ID and identity proof, eliminating the need for visits to municipal offices.Officials said the online module aims to streamline approvals, reduce physical interaction, and improve transparency in service delivery. To facilitate the transition, MCG has extended the deadline for water bill payments to March 8 and waived late fees during the shift to the new smart metered system.MCG commissioner Pradeep Dahiya said the initiative would make services more time-bound and user-friendly. “Our objective is to provide maximum facilities online and simplify processes,” he said, urging residents to link their connections in time.Residents can apply by registering on www.mcg.gov.in and verifying their mobile number through an OTP. Applicants can then log in using their mobile number, property ID (PID), or existing consumer number and select the “New Connection” option.After entering the PID, the system auto-fetches property and ownership details and flags existing connections, if any. Applicants must provide basic information such as email ID, number of users, and sewerage disposal information (where applicable), select an empanelled area-wise plumber, book an inspection slot, and upload a front-view photograph of the property. Connection fees and security deposits can be paid online through card, UPI, or net banking.After submission, a plumber is required to conduct a site inspection within two working days, followed by verification by a junior engineer within 48 hours. If approved, installation and meter fitting are carried out and a connection letter is issued online. Rejections are communicated with reasons. The process is expected to take about seven days, subject to site conditions and document verification.As reported by TOI on Feb 18, official data show that of the city’s 5.5 lakh households, only about 1.8 lakh have authorised sewer connections. The remaining 3.7 lakh homes—around 66%—rely on septic tanks or informal disposal systems.Mayor Raj Rani Malhotra said the initiative would improve administrative efficiency and reduce delays. She added that centralised data generated through the system would support future smart city services.
