Gurgaon: Indian Oil Corporation Limited (IOCL) has introduced additional booking numbers following a surge in customer traffic on existing lines. The new numbers aim to reduce congestion and provide faster service to Indane consumers across regions, an official notice from the organisation stated.According to the notice, customers can now book LPG refills through the newly activated interactive voice response system number, 8391990070, and a dedicated missed call number, 8927225667. These options will function alongside the existing booking channels already in use.
Consumers may continue using familiar methods such as SMS (7718955555), missed-call booking (8927225667), WhatsApp (7588888824), the IndianOil ONE mobile app, the customer portal (cx.indianoil.in), and third-party platforms including PhonePe and Paytm.According to the guidelines, the mandatory waiting period remains unchanged — 25 days for urban customers and 45 days for rural or general-category customers from the date of their previous booking.The company stated that the expansion of booking lines will help manage rising demand during peak periods, ensuring quicker access to essential LPG services for millions of households.Deputy commissioner Ajay Kumar said LPG supply in the district remains normal. All petroleum companies have restored booking facilities through WhatsApp, IVRS and mobile apps, while commercial cylinder supply, disrupted earlier, has resumed over the past two days. With 58 gas agencies currently serving Gurgaon, domestic supply is stable, and consumers are receiving cylinders within two to three days of online booking, Kumar said.To ensure uninterrupted supply to essential institutions, the DC directed officials to prioritise LPG distribution to hospitals, educational institutions with hostels and sports academies. He ordered that 20% of LPG stock be kept in reserve. A district-level committee headed by the DC, comprising a police officer of superintendent rank, the CMO, the district education officer, and the district food and supplies controller as member-secretary, has already been constituted to monitor supply.The DC further instructed all sub-divisional magistrates to regularly monitor LPG stock in their respective jurisdictions and submit daily stock details to his office. Urging the public to remain calm, he appealed to residents not to believe rumours regarding LPG shortages and to rely on official booking platforms for accurate updates.MSID:: 129678635 413 |
