Sponsored Story
Director of Sales & Client Experience
Title: Director of Sales & Client Experience
Based: New York
Level: Director
Date: 4 August, 2026
The role
The Director of Sales & Client Experience anchors Tabayer’s New York showroom and supports the brand’s commercial and wholesale strategies.
This role owns the operational rigor, client experience, and commercial execution behind Tabayer’s showroom and wholesale business, with direct accountability for its outcomes.
Showroom leadership
- Own the day-to-day running of the showroom: appointments, client hosting, presentation, collaborations, and the smooth operation of the space.
- Set and uphold the client-experience standard the showroom is known for, consistent with the Tabayer brand.
- Own, grow, and maintain the CRM database, keeping client records accurate and current.
- Support exhibitions, events, and brand collaborations hosted in the showroom.
Wholesale account management
This role manages wholesale accounts from an operational and commercial perspective. Specifically:
- Manage wholesale accounts operationally: sales tracking, sell-through, and open-to-buy.
- Monitor account performance, flagging opportunities and risks and recommending actions.
- Bring commercial rigor and a build-not-sell discipline to the account base, with a focus on long-term growth.
Client experience & selling capability
This role brings deep experience in sales, account management, and client-service excellence, forging meaningful, strategic relationships that accelerate growth. The intent isn’t simply to sell; it is to put the long-term infrastructure in place so that Tabayer can scale with the right partners.
- Raise selling and client-service capability, drawing on extensive luxury-retail and L&D experience to identify growth opportunities.
- Build consistent client-experience and service standards across the business as it scales.
Product & sales training
- Lead product and sales training when new wholesale accounts open and when new products launch.
- Bring product-knowledge and training depth, covering high-value clienteling techniques, appointment standards, protocols, and best practices for presenting high-value pieces.
Operations within scope
This role owns the operational running of the showroom and wholesale, including inventory coordination, reporting accuracy, and day-to-day execution within its scope.
- Own the operational running of the showroom, including the movement and handling of jewelry within the space, and oversight of Tabayer wholesale partners.
- Reconcile to the system of record: ensure both showroom and consigned stock are accurately captured in the inventory system, so that physical and system reality stay aligned.
The role’s primary accountability is the showroom, client experience, and wholesale. Responsibilities beyond those listed here should remain secondary to these core priorities.
Compensation Range: $78,000 – $80,000 annually
To Apply: Please send your resume to sd@tabayer.com.
