Bengaluru: A simple online order for a High Security Registration Plate (HSRP) turned into a 16-month ordeal for a Yelahanka resident after the company repeatedly failed to deliver it despite numerous follow-ups and false assurances. He eventually approached Bangalore Urban II Additional District Consumer Disputes Redressal Commission, which directed the company to pay compensation and litigation costs.The ordeal began on March 2, 2024, when 38-year-old Amogh GM ordered an HSRP plate through the company’s website, paying Rs 761 by credit card. He received a payment receipt and an appointment confirmation for fitment on March 18 at a designated dealer location. However, when he arrived at the location on the appointed date, the dealer told him the plate hadn’t been received and asked him to return after a week.Over the following months, Amogh repeatedly contacted the fitment dealer, only to be told that the plate had not yet arrived. After waiting for three months, he approached Rosemerta Safety Systems Limited’s Magadi Road customer support on June 13, 2024. The company responded on June 15, saying the matter had been escalated. When he followed up again on June 28, he received a similar assurance the next day, but repeated calls and messages through July yielded no resolution.On Aug 1, Amogh was informed by Rosemerta’s support team that the plate had been delivered to the dealer. However, when he contacted the dealer, Amogh was told it had exited the HSRP business and was directed back to Rosemerta. Seeking the delivery address on Sept 20, Amogh again received assurances from the company that the issue would be resolved, but no concrete solution followed.On Nov 20, he pointed out that govt’s HSRP installation deadline had lapsed and that eight months had passed since his order. On Dec 2, an unidentified caller claimed the plate was ready but stopped responding after Amogh asked for it to be posted.On Feb 20, 2025, he received a message saying the plate was at a dealer location and could be collected on March 28, but no address was provided. Despite further follow-ups, Amogh never received the plate.Having lost patience after more than a year of delay and repeated false assurances, Amogh warned firm executives that he would issue a legal notice. Only then, on July 12, 2025, they delivered the number plate to him.Amogh filed a consumer complaint on Sept 23. Despite notice, the firm neither appeared nor filed a reply and proceeded against ex parte.After going through the documents, the commission bench of president Anuradha V and member Savitha Airani held that Rosemerta’s failure to deliver the product within time and making the complainant “run from pillar to post,” amounted to deficiency of service and unfair trade practice.The commission ordered Rosemerta to pay Rs 3,000 towards mental agony and harassment and Rs 2,000 towards litigation costs.
