Hyderabad: One in every three complaints lodged with the Telangana Real Estate Regulatory Authority (T-RERA) is pending resolution, according to the latest RERA implementation status report.Telangana is among the top five major real estate markets in the country with 11,030 projects registered with RERA and 5,196 real estate agents. Of the registered projects, 6,877 were residential, involving 5.16 lakh housing units spread across 1,095 lakh sq m of carpet area.However, the complaint resolution numbers present a contrasting picture. T-RERA recorded 2,920 complaints since its inception in 2017, of which 1,844 have been disposed of, leaving 1,076 complaints pending based on the figures reported. This means that close to 40% of complaints remain unresolved.The backlog becomes more significant when Telangana is compared with other major real estate markets. Karnataka, for instance, had 13,513 complaints filed and 11,571 disposed of, translating into a disposal rate of nearly 86%. Maharashtra disposed of 31,208 out of 37,520 complaints, whereas Gujarat, with 5,934 complaints, disposed of 4,325.The scale of registrations places Telangana among the more active RERA jurisdictions in the country. The state has more registered projects than Karnataka (8,767), Andhra Pradesh (6,973), Madhya Pradesh (6,605) and Rajasthan (5,224). Maharashtra, with 55,321 projects, remains far ahead.RERA officials, however, pointed out that the number of complaints does not necessarily correspond to the number of projects facing disputes. Multiple homebuyers can file separate complaints against the same developer or project, resulting in several cases that may eventually be decided together.For instance, around 60 complaints have been filed against a single residential project in Dundigal. Since the complaints relate to the same project, they could potentially be disposed of together through a common judgment, officials said.“A large share of the complaints in Telangana relates to delays in completion and possession of flats, the status of long-pending projects and demands for refunds where developers have failed to commence projects. Buyers have also raised complaints over promised amenities not being provided as specified in sale agreements, besides structural deficiencies in residential projects,” said an official in RERA.
